Eligible Returns

We accept returns for most products purchased from our store. However, some items may not be eligible for return due to their nature, condition, or supplier restrictions. Please refer to the specific product listing or contact our customer support team for clarification before purchase.

Return Timeframe

Items must be returned within 7 days from the date of purchase. Unfortunately, returns requested after this period may not be accepted.

Return Address

Items can be returned to our store at:

M&M Auto Parts
26 Waigani Ave, Ravenhall VIC 3023, Australia

How to Return an Item

To initiate a return, please follow these steps:
Contact our customer service team via phone or email and provide:

  • Your order number
  • Product details
  • Reason for return

Our team will review your request and provide return instructions. Securely package the item and return it to our store address listed above.

Return Shipping Costs

  • Original shipping charges are non-refundable.
  • Customers are responsible for all return shipping costs unless the item is faulty, damaged, or incorrectly supplied.

Refunds

Once your returned item has been received and inspected, we will process your refund to the original payment method. Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.

In-Store Returns

We do offer in-store returns. Please contact our team before visiting the store to ensure a smooth return process. Our staff will assist you at: 26 Waigani Ave, Ravenhall VIC 3023, Australia

Packaging Requirements

We strongly recommend returning items in their original packaging, including all accessories, manuals, and included components where possible. If the original packaging is unavailable, please ensure the item is packaged securely to avoid damage during transport.

Non-Returnable Items

The following items may not be eligible for return:

  • Used or installed parts
  • Electrical components
  • Special order items
  • Items damaged after delivery
  • Clearance or final sale products